Sign in to the account used for your purchase
You can use Google, email and password, or a 6-digit sign-in code sent to your email. Use the email address associated with your order. If you originally signed up with Google, try Continue with Google first.
- Open Log in and choose your usual sign-in method.
- For a forgotten password, choose Forgot password and follow the recovery email.
- To sign in without a password, choose No password? Email me a sign-in code, then type the 6-digit code from the email. On the same device, you can also tap Sign in securely in the email.
Add or change your password
If you usually sign in with Google or an email code, you can add a password so you can also sign in with your email address and password. Google and email codes keep working. If you already have a password, you can change it in the same place.
For your security, you may be asked to sign in again first. When your password is set or changed, other devices signed in to your account are signed out and we email you a notice. If you did not make the change, reset your password and contact support.
- Sign in and open My Profile.
- Choose Security, then go to Password.
- Enter your new password twice, then choose Set password or Change password.
If the email or account is missing
Check spam and confirm the email address is correct. If a purchase is missing after sign-in, compare your receipt's email with the account currently signed in.
If recovery still fails, or you cannot complete an authenticator challenge, contact support with the account email and error message. Do not create a second account to bypass an access problem.
Trading login is different
Setting, changing or resetting your website password does not change your trading-platform credentials. Find trading access details on the relevant account in My Portal.