Sign in to the account used for your purchase
You can use Google, email and password, or a secure email sign-in link. Use the email address associated with your order. If you originally signed up with Google, try Continue with Google first.
- Open Log in and choose your usual sign-in method.
- For a forgotten password, choose Forgot password and follow the recovery email.
- For password-free access, expand Use a secure email link instead and send the link to your account email.
If the email or account is missing
Check spam and confirm the email address is correct. If a purchase is missing after sign-in, compare your receipt's email with the account currently signed in.
If recovery still fails, or you cannot complete an authenticator challenge, contact support with the account email and error message. Do not create a second account to bypass an access problem.
Trading login is different
Resetting your website password does not reset your trading-platform credentials. Find trading access details on the relevant account in My Portal.