When to request a review
Contact support if you were charged twice for the same authorized purchase, charged a different amount from the total you approved, or did not receive the material access you purchased.
An unused Eval may be considered for a discretionary refund before any simulated order or trade is placed. Unused access is not automatically refundable. Failing an Eval, breaching a rule or changing your mind after access is delivered does not by itself qualify for a refund.
Send the details needed to investigate
Use support chat or email support@boxcartrading.com. Include:
- Your account email and order or transaction reference.
- The affected trading account, if one has been created.
- The date, time and a short explanation of the issue.
- Relevant screenshots or error logs, with passwords and sensitive information removed.
What happens after review
Support may need to verify ownership and investigate payment or platform records. Technical problems do not automatically qualify for a refund; the remedy depends on the verified cause and impact.
Approved refunds generally return to the original payment method. The payment processor and bank control posting time. Your legal rights are not limited by this summary.